Shipping policy

Delivery

Smart Trade ApS uses several logistics partners for warehouse management and dispatch of orders, including System Transport, GLS, DAO, DHL, B2C Europe and others.

Standard shipment delivery time is 1-5 working days; shipping is calculated based on weight.

The customer will always receive Track&Trace, where the customer can follow his package when it is dispatched from our warehouse.

For each country where Smart Trade ApS is active, we use logistics partners that provide a high level of service and safe and secure shipping of our customers' orders.

If complications are associated with an order, the customer must directly contact the chosen logistics supplier in the country in question. If a customer contacts our customer service regarding logistics, shipping etc., the customer will be forwarded to the carrier in question.

If damage occurs during a shipment or a customer's order is delivered/stolen from a parcel shop, etc. With these conditions, the customer is credited with the order value when the search for the order is started. Smart Trade ApS takes care of compensation claims with the carrier.