Terms and Conditions

Terms and conditions for Smart Trade ApS

SmartPlay.dk and SmartPlay.gg is owned and operated by

Smart Trade ApS
VAT: DK40675973

Cooperation between Nordic Game Supply A/S and Smart Trade ApS was initiated in January 2022. Smart Trade ApS handles all online brand awareness for Nordic Game Supply's self-produced brands.

Nordic Game Supply A/S is the owner of the following trademarks:

- NOS.gg
- ZENgear.gg
- Wistream.gg
- Essentialsseries.com
- GitGud.wtf
- JLT.gg
- TheShrimp.gg
- Nextgaming.gg
- Piranha-gamer.com
- EXEgaming.gg

Smart Trade ApS handles the online operation of the brands above and is the legal owner of all domains.


Warehouse:

System Transport A/S
Hornsyld Industrievej 4-6
8783 Horned herring
Denmark
CVR: 16691380​



These terms and conditions apply to purchasing goods on all mentioned domains. Smart Trade ApS disclaims all responsibility if there are deviations from our trading conditions and instructions.

Binding orders

When you have ordered an item on one of Smart Trade ApS domains, you will receive a receipt for receipt of your order. The receipt for your order differs from an acceptance of the order from Smart Trade ApS. Only when Smart Trade ApS ships the goods is your order considered accepted and thus binding for Smart Trade ApS.

 

Right of withdrawal

Smart Trade ApS offers a 14-day right of withdrawal.

The right of withdrawal runs from the day our system registers that the customer has received the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.

To maintain the right of withdrawal, you must only handle the goods in a way that allows you to determine their nature, properties and how they function.

There is no right of cancellation on some goods, this will be stated when ordering, or you may lose your right of cancellation.

Purchases of goods such as games, hardware and other software can only be cancelled if the foil/sealing of the goods is fixed.

To exercise the right of withdrawal, you must complete and activate the return in our Return Portal by 14 days after receiving the item.

The cooling-off period ends automatically after 14 days of receipt and cannot be reactivated.

 

 

Return of an order

Returning an order must be sent through our Returns Portal.

All orders returned to Smart Trade ApS must be securely wrapped.
If a return is received that we consider not correctly packaged, the customer risks losing the purchase amount of the order, in whole or in part.

If an order is returned outside our Return Portal and/or to our office, the return will be rejected upon receipt, and the delivery will be sent back to the customer at the customer's expense. No compensation, refund, compensation etc., is provided for shipping and return shipping costs associated with shipments outside our return portal.

Smart Trade ApS disclaims all responsibility for returns sent outside our Return Portal. In case of this breach, the right of withdrawal, guarantee, compensation and other obligations connected with the transaction at Smart Trade ApS are waived.

NOTE:

You may lose your purchase amount, in whole or in part. This happens if the value of the goods has deteriorated because

The item has been in use.
The item was damaged while the customer was responsible for it.
The customer has handled the goods differently than was necessary for you to determine the nature, characteristics and way of functioning of the goods.
The customer has broken the product's sealing.
A shipping fee is applied to returns.

 

 

Warranty

As a consumer, you have a 2-year right of complaint, meaning you can either have the product repaired, the product exchanged, the money returned, or the price reduced, depending on the specific situation. This, of course, requires that the complaint is justified.

Should the product unexpectedly break during the complaint period, it will be repaired free of charge at our or the manufacturer's workshop.

Damage to the product caused by operating errors, handling errors, modifications or gross abuse on the user's part is not covered by the right of complaint. This also includes changing the amperage supplied to any relevant component.

The right of complaint does not cover errors on the product caused by installed third-party software. Therefore, always test whether the error can be caused by programs, drivers, or other things not installed initially on the product.

Reference is also made to Section 78 of the Purchase Act for procedures regarding complaints.

 

Application of the right of complaint

Complaints regarding errors and defects must be notified to Smart Trade ApS within a reasonable time after receipt of the goods.

All products returned to Smart Trade ApS must be securely wrapped.

The customer is liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means you must try the product the same way as if you shopped in a physical store.

It is up to Smart Trade ApS to assess the condition of the goods upon receipt. If the item is broken or otherwise damaged, what is described above, it is considered used and of diminished value. If you cancel the purchase, you will get a more minor part or none of the purchase amount back.

Use the following instructions when returning a defective or damaged item:

1. Email support@smartplay.gg with the subject: Defective return + order number and describe the defect + photo documentation.
2. Fill in the return information in the Smart Trade ApS return portal.
3. Pack your return order securely and apply the return label from the return portal to the return shipment.
4. Hand over the return order to the carrier.

If Smart Trade receives a defective return without an email with documentation, Smart Trade ApS will not refund the purchase value of the order.

The product must be submitted completely. This means that all included cables, readable media, and the like linked to the advertised product must be returned with the defective product.



Returned goods that do not contain errors

When the customer returns defective or incorrect goods to Smart Trade ApS, where a fault or defect defined and indicated by the customer is not found, the goods will be returned to the customer, including a test fee. The amount is offset against the amount transferred to the customer. Smart Trade ApS reserves the right to collect this fee and shipping costs.

The test fee is DKK 250.00 per started half-hour, incl. VAT. The amount can always be, at most, the total value of the order.

 

 

Delivery

Smart Trade ApS uses several logistics partners for warehouse management and dispatch of orders, including System Transport, GLS, DAO, DHL, B2C Europe and others.

Standard shipment delivery time is 1-5 working days; shipping is calculated based on weight.

The customer will always receive Track&Trace, where the customer can follow his package when it is dispatched from our warehouse.

For each country where Smart Trade ApS is active, we use logistics partners that provide a high level of service and safe and secure shipping of our customers' orders.

If complications are associated with an order, the customer must directly contact the chosen logistics supplier in the country in question. If a customer contacts our customer service regarding logistics, shipping etc., the customer will be forwarded to the carrier in question.

If damage occurs during a shipment or a customer's order is delivered/stolen from a parcel shop, etc. With these conditions, the customer is credited with the order value when the search for the order is started. Smart Trade ApS takes care of compensation claims with the carrier.

Payment

Smart Trade ApS accepts online payments with Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, Visa Electron, PayPal, Google Pay, Apple Pay, BitCoins and others.

Payment will only be debited to your account when the physical item is handled by our logistics suppliers or the virtual product is created unless otherwise agreed or stated in your order.

All amounts on Smart Trade ApS websites include VAT.
The websites use the following currencies for pricing:
DKK (DKK), EUR (€)

Smart Trade ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders.

Smart Trade ApS's own website also uses encryption with SSL protocol.

 

 

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others; they are only registered in our customer directory. You can have your information deleted at any time.

For you to enter into an agreement with Smart Trade ApS, we need the following information:

• Name
• Address
• Phone number
• Email address

We register your personal data to be able to deliver the goods to you.

The personal information is registered with Smart Trade ApS and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens by giving your express consent so that you know exactly what information is collected and why.

The director and the employees of Smart Trade ApS have access to the information registered about you.

The data controller in Smart Trade ApS is Smart Trade ApS.

We do not store and transmit customer information encrypted.

As registered with Smart Trade ApS, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act, and inquiries in connection with this should be directed to support@smartplay.gg



Cookies policy


At www.SmartPlay.dk, cookies optimize the website and its functionality, thus making the visit as easy as possible. A cookie is not a program and does not contain viruses.

You can delete cookies from your computer anytime; see the Webshop Cookies and Privacy Policy instructions.



Log Statistics

We use log statistics on http://smartplay.gg, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where they live on the website, etc.

The log statistics are only used to optimize Smart Trade ApS's websites.

 

 

Consumer protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/more/consumer protection/

Appeal options

Complaints about products can be sent to:

The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform.
www.ec.europa.eu

Smart Trade ApS's email address must be stated in case of a complaint: support@smartplay.gg and the website where you purchased the item.